Mixus Inc. Terms of Service

Effective Date: November 30, 2025. Last Revised: November 30, 2025.

These Terms of Service (“Terms”) govern your access to and use of the websites, applications, and other online products and services (collectively, the “Services”) provided by Mixus Inc. (“Mixus,” “we,” “us,” or “our”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, do not access or use our Services.

If you are using the Services on behalf of a company, organization, or other entity, you represent and warrant that you are authorized to bind that entity to these Terms, and “you” refers to both you individually and that entity.

1. Eligibility

To use our Services, you must:

• Be at least 13 years old and meet the minimum age required by the laws of your country of residence
• Have the legal capacity to enter into a binding contract with Mixus, or if you are a minor, have your parent or legal guardian's consent to these Terms
• Not be prohibited from using the Services under applicable laws
• Not have been previously suspended or removed from the Services

2. Account Registration and Security

2.1 Account Creation

To access certain features of our Services, you must create an account. When creating an account, you agree to provide accurate, current, and complete information.

2.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately at support@mixus.ai if you suspect unauthorized access to your account

We recommend using a strong, unique password and enabling two-factor authentication when available.

2.3 Account Restrictions

You may not:

• Share your account credentials with others
• Create multiple accounts for deceptive purposes
• Sell, transfer, or assign your account without our prior written consent

3. Description of Services

Mixus provides an AI automation platform that enables you to:

• Build and deploy intelligent AI agents using natural language
• Collaborate in multiplayer AI-powered chat environments
• Create automated workflows and integrations with third-party business applications
• Store and manage files, documents, and organizational knowledge
• Connect to various business tools through authorized integrations

We continuously improve and update our Services, which may include adding, modifying, or removing features at any time.

4. Subscription and Billing

4.1 Pricing

Access to certain features requires a paid subscription. Current pricing is available at mixus.ai/pricing. We reserve the right to modify pricing with reasonable notice.

4.2 Billing

• Subscriptions are billed in advance on a monthly or annual basis
• All fees are non-refundable except as expressly stated in these Terms or required by law
• You authorize us to charge your designated payment method for all applicable fees

4.3 Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date.

4.4 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period, and you will retain access until that date.

4.5 Usage-Based Features

Certain features may be subject to usage limits or additional charges based on consumption (such as AI token usage). Usage details are available in your account dashboard.

5. Acceptable Use Policy

5.1 Permitted Uses

You may use our Services only for lawful purposes and in accordance with these Terms.

5.2 Prohibited Activities

You agree not to:

• Use the Services to violate any applicable law or regulation
• Infringe upon the intellectual property rights of others
• Transmit malware, viruses, or other harmful code
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the integrity or performance of the Services
• Use automated means to access the Services without our permission
• Use the Services to send spam or unsolicited communications
• Impersonate any person or entity or misrepresent your affiliation
• Use the Services for any fraudulent or deceptive purposes
• Circumvent any access controls or usage limits

5.3 Content Moderation

Mixus has a zero-tolerance policy for:

• Content promoting hate speech, discrimination, or violence
• Sexually explicit or pornographic material
• Content that exploits or endangers minors
• Graphic violence or gore
• Content promoting illegal activities
• Harassment, bullying, or intimidation
• Spam, scams, or misleading content

Violations may result in content removal, account suspension, or permanent termination, and may be reported to appropriate authorities.

6. User Content

6.1 Your Content

“Your Content” means any information, text, files, documents, graphics, or other materials you upload, submit, or create through the Services.

6.2 Ownership

You retain ownership of Your Content. We do not claim ownership of any content you submit to the Services.

6.3 License to Mixus

By submitting Your Content, you grant Mixus a worldwide, non-exclusive, royalty-free license to use, copy, process, and store Your Content solely to provide and improve the Services. This license ends when you delete Your Content or terminate your account, except for:

• Content shared with other users (which remains accessible to them)
• Aggregated, anonymized data that cannot identify you
• Copies retained in backups for a reasonable period

6.4 Content Responsibilities

You are solely responsible for Your Content and represent that:

• You have all necessary rights to submit the content
• Your Content does not violate any third party's rights
• Your Content complies with these Terms and applicable laws

6.5 Content Removal

We may remove or disable access to any content that violates these Terms, without prior notice.

7. AI-Specific Terms

7.1 AI Services

Our Services include AI-powered features provided through third-party AI models (such as those from OpenAI, Anthropic, and others). By using these features, you acknowledge and agree to the following:

7.2 No Guarantee of Accuracy

AI outputs are generated by machine learning models and may be inaccurate, incomplete, or inappropriate. You should:

• Review all AI-generated content before use
• Not rely solely on AI outputs for critical decisions
• Verify important information through independent sources

7.3 Human Oversight

You are responsible for maintaining appropriate human oversight of AI agents and automated workflows, especially for actions that:

• Send communications on your behalf
• Make changes to external systems
• Involve sensitive or confidential information

7.4 AI Data Processing

When you use AI features:

• Your inputs are processed by third-party AI providers
• These providers have their own terms and privacy policies
• We implement measures to protect your data but cannot guarantee how third-party providers handle information

7.5 Prohibited AI Uses

You may not use AI features to:

• Generate illegal, harmful, or deceptive content
• Create content that infringes intellectual property rights
• Develop competing AI models or services
• Circumvent safety measures or content policies

8. Third-Party Integrations

8.1 Authorization

You may connect the Services to third-party applications. By authorizing an integration, you grant us permission to access and process data from those services as necessary to provide the requested functionality.

8.2 Google API Services

When you connect Google services (Gmail, Google Drive, Google Calendar), our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Specifically:

• We only access Google data you explicitly authorize
• We use Google data solely to provide mixus features you've requested
• We do not sell or use Google data for advertising
• We do not use Google data to train AI models except as necessary to provide features you've specifically requested
• You may revoke access at any time through your Google Account settings or mixus account settings

8.3 Third-Party Terms

Your use of third-party services is subject to those services' terms and privacy policies. We are not responsible for third-party services or their practices.

9. Intellectual Property

9.1 Mixus Property

The Services, including all software, designs, text, graphics, and other content provided by Mixus (excluding Your Content), are owned by Mixus or our licensors and are protected by intellectual property laws.

9.2 Limited License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business or personal purposes.

9.3 Restrictions

You may not:

• Copy, modify, or create derivative works of the Services
• Reverse engineer, decompile, or disassemble the Services
• Remove any proprietary notices from the Services
• Use our trademarks without prior written permission
• Access the Services to build a competing product or service

9.4 Feedback

If you provide feedback, suggestions, or ideas about the Services, you grant us the right to use them without restriction or compensation.

10. Privacy

Your use of the Services is subject to our Privacy Policy, which describes how we collect, use, and protect your information. By using the Services, you consent to our data practices as described in the Privacy Policy.

For information about our security practices and compliance certifications, visit our Trust Center.

11. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

To the maximum extent permitted by law, we disclaim all warranties, including:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties that the Services will be uninterrupted, error-free, or secure
• Warranties regarding the accuracy, reliability, or completeness of any content or AI outputs

AI DISCLAIMER: AI-generated content may contain errors, inaccuracies, or inappropriate material. We do not guarantee the accuracy, completeness, or suitability of any AI outputs for any purpose.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Mixus shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill
• Mixus's total liability for any claims arising from these Terms or the Services shall not exceed the greater of (a) the amounts you paid to Mixus in the 12 months preceding the claim, or (b) $100

These limitations apply regardless of the theory of liability and even if Mixus has been advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above may not apply to you.

13. Indemnification

You agree to indemnify, defend, and hold harmless Mixus and its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Services
• Your Content
• Your violation of these Terms
• Your violation of any third party's rights
• Your violation of applicable laws

We reserve the right to assume exclusive control of the defense of any claim subject to indemnification, and you agree to cooperate with our defense.

14. Governing Law and Disputes

14.1 Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

14.2 Venue

Any disputes arising from these Terms or the Services shall be resolved exclusively in the state or federal courts located in San Francisco, California, and you consent to personal jurisdiction in those courts.

14.3 Government Entities

If you are a U.S. federal government entity, Section 14.1 does not apply, and these Terms are governed by the laws of the United States. For U.S. state or local government entities, Section 14.1 applies.

15. General Provisions

15.1 Entire Agreement

These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Mixus regarding the Services.

15.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect.

15.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

15.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

15.5 Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control.

15.6 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights.

16. Changes to Terms

We may modify these Terms at any time. If we make material changes, we will notify you by:

• Posting the updated Terms with a new “Last Revised” date
• Sending you an email or in-app notification

Your continued use of the Services after the effective date of any changes constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Services.

17. Contact Us

If you have questions about these Terms, please contact us at:

Email: support@mixus.ai

Mixus Inc.
San Francisco, California

By using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.